Returns & Exchanges

We want you to feel confident and glamorous in your What Katie Did purchases, which is why we offer a straightforward 30-day return policy for items in their original, unworn condition. Please ensure all tags remain attached and protective hygiene strips are in place to qualify for a full refund or exchange.

1

Complete the Return Form

Locate the returns form included in your original parcel and fill in the details regarding which items you are returning and whether you would prefer a refund or a size exchange.

2

Pack Your Items

Carefully place the unworn items back into their original packaging, ensuring that vintage-style stockings and corsetry are protected from snags or damage during transit.

3

Ship to Our Warehouse

Affix the return shipping label to your package and drop it off at your local post office; we recommend using a tracked service to ensure your glamorous cargo arrives safely back to us.

4

Processing and Refund

Once our boutique team inspects your return, we will process your refund to the original payment method or dispatch your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing